1. Returns Policy

The terms and conditions set out in this “Returns Policy” apply to all goods purchased from The Interior Outfitters, whether you buy through our website at
www.interioroutfitters.com.mt or otherwise.

Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Interior Outfitters Online Shop. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.

Furthermore, items purchased on SALE or any other offer/promotion cannot be returned.

2. Your right to cancel made to order goods

2.1 Goods that are ordered to your specification, for example made to order kitchens and sofas cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our Delivery Advice email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they were misdescribed or are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction.

3. Your right to cancel “off the shelf” goods

3.1 Where you place an order through INTERIOR OUTFITTERS Online Shop for standard stock products which are not made to your specification you can cancel your order at any time before the goods are delivered to you.

3.2 Following receipt of the goods, you can cancel your contract in respect of the goods up to 14 days from the day after the goods have been delivered by notifying us (as set out in section 4 below). This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us, in original condition and packaging for a refund. If your order comprises more than one item, you can cancel and return any of the items individually or in combination.

3.3 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and you will always be entitled to return goods to us for a full refund if they were
misdescribed or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.

4. Completion of a purchase

Credit/debit card payment is the only form of payment. INTERIOR OUTFITTERS Online Shop accepts products ordered by you through the Website. Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with Interior Outfitters. The binding purchase agreement comes into existence only when Interior Outfitters accepts your order on the Website by sending you an e-mail.

5. Taxes

When Interior Outfitters is required by law to collect applicable taxes relating to your order, you authorize Interior Outfitters to charge the applicable taxes to your credit

6. Reservations and exceptions

Interior Outfitters reserves the right to change prices, terms, specifications and warranties for products on this Website at any time without prior notice. Interior Outfitters attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and Interior Outfitters reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Interior Outfitters will inform you of the error and at which time you may cancel or reaffirm your order at your option.

7. Product availability

Once Interior Outfitters Online Shop accepts your order, it will attempt to promptly fill the order subject to available inventories. Should an item not be available, we will
advise you via email and recommend alternative product/s.

8. How to cancel

8.1 If you wish to cancel an order, please contact Interior Outfitters Online Shop by email on: [email protected] Please attach your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return.

8.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.

9. Returning your goods

9.1 If you would like to return the goods yourself, you can take them to Interior Outfitters store, warehouse number 33 – Hardrocks Bussiness Park, Naxxar. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.

9.2 To arrange collection of the unwanted goods please contact Interior Outfitters Online Shop by email at: [email protected] Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by an Interior Outfitters representative. A collection fee for the cost of returning the goods will apply.

9.3 You agree to return the goods in full, in a resalable condition and Interior Outfitters also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods.

10. Taking reasonable care of the goods

10.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

11. Conditions of Collection

11.1 Collection of the goods will only take place from the delivery address to which they were delivered.

11.2 If collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;

11.3 You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;

11.4 A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;

12. Collection fee

12.1 We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them. A collection fee of €20. You agree that we may set off the collection fee against any sums being refunded to you.

12.2 If you return your goods because they are faulty or incorrect, no collection fee will be charged.

13. Refunding your money

13.1 We will make all refunds to the card used for payment.

14. Your consumer rights

14.1 This Returns Policy does not take away any statutory rights you may have. For more information visit: https://mccaa.org.mt/Section/Content?contentId=3196

Website Terms of Use

The Interior Outfitters website, referred to as The Site, located at interioroutfitters.com.mt is a copyrighted work belonging to The Interior Outfitters Co Ltd, referred to as The Company. Certain features of The Site may be subject to additional guidelines, terms, or rules, which will be posted on The Site in connection with such features.

All such additional terms, guidelines, and rules are incorporated by reference into these Terms. These Terms of Use describe the legally binding terms and conditions that oversee your use of The Site.

Access to The Site

Subject to these Terms. The Company grants you a non-transferable, non-exclusive, revocable, limited license to access The Site solely for your own personal, non-commercial use.

Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: [a] you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit The Site; [b] you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of The Site; [c] you shall not access The Site in order to build a similar or competitive website; and [d] except as expressly stated herein, no part of The Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of The Site shall be subject to these Terms.  All copyright and other proprietary notices on The Site must be retained on all copies thereof.

The Company reserves the right to change, suspend, or cease The Site with or without notice to you.  You approve that The Company will not be held liable to you or any third-party for any change, interruption, or termination of The Site or any part.

No Support or Maintenance. You agree that The Company will have no obligation to provide you with any support in connection with The Site.

Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets published on The Site and its content are owned by The Company or The Company’s suppliers. Note that these Terms and access to The Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. The Company and its suppliers reserve all rights not granted in these Terms.

Third-Party Links and Ads; Other Users

Third-Party Links and Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties.  Such Third-Party Links and Ads are not under the control of The Company, and The Company is not responsible for any Third-Party Links and Ads. The Company provides access to these Third-Party Links and Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links and Ads. You use all Third-Party Links and Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links and Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Other Users. Every user of The Shite is solely responsible for any and all of its own User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  You agree that The Company will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any user of The Site, we are under no obligation to become involved.

You hereby release and forever discharge The Company and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, The Site.

Cookies and Web Beacons. Like any other website, The Interior Outfitters Site uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.


The Site is provided on an ‘as-is’ and ‘as-available’ basis. The Company and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.  We and our suppliers make no guarantee that The Site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.  If applicable law requires any warranties with respect to The Site, all such warranties are limited in duration to ninety [90] days from the date of first use.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation on Liability

To the maximum extent permitted by law, in no event shall The Company or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use The Site even if The Company has been advised of the possibility of such damages.  Access to and use of The Site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Terms and Termination. Subject to this Section, these Terms will remain in full force and effect while you use The Site.  We may suspend or terminate your rights to use The Site at any time for any reason at our sole discretion, including for any use of The Site in violation of these Terms.  Upon termination of your rights under these Terms, your Account and right to access and use The Site will terminate immediately.  You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. The Company will not have any liability whatsoever to you for any termination of your rights under these Terms.  Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2 through 2.5, Section 3 and Sections 4 through 10.

Copyright Policy.

The Company respects the intellectual property of others and asks that users of The Site do the same.  In connection with The Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights.  If you believe that one of our users is, through the use of The Site, unlawfully infringing the copyright[s] in a work, and wish to have the allegedly infringing material removed, please provide

  • your physical or electronic signature;
  • identification of the copyrighted work[s] that you claim to have been infringed;
  • identification of the material on our services that you claim is infringing and that you request us to remove;
  • sufficient information to permit us to locate such material;
  • your address, telephone number, and e-mail address;
  • a statement that you have a good faith belief that use of the objectionable material is not authorised by the copyright owner, its agent, or under the law; and
  • a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.


These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on The Site.  You are responsible for providing us with your most current e-mail address.  In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  Any changes to these Terms will be effective upon the earliest of thirty [30] calendar days following our dispatch of an e-mail notice to you or thirty [30] calendar days following our posting of notice of the changes on The Site.  These changes will be effective immediately for new users of The Site.  Continued use of The Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights.  It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Applicability of Arbitration Agreement. All claims and disputes in connection with the Terms or the use of any product or service provided by The Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement.  Unless otherwise agreed to, all arbitration proceedings shall be held in English.  This Arbitration Agreement applies to you and The Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorised or unauthorised users or beneficiaries of services or goods provided under the Terms.

Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief.  A Notice to The Company should be sent to: 405 Triq D’Argens, Il-Gżira GZR1360, Malta. After the Notice is received, you and The Company may attempt to resolve the claim or dispute informally.  If you and The Company do not resolve the claim or dispute within sixty [60] days after the Notice is received, either party may begin an arbitration proceeding.  The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award to which either party is entitled.

Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration.  The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

Time Limits. If you or The Company pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations and within any deadline imposed under the AAA Rules for the pertinent claim.

Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities of you and The Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties.  The arbitrator shall have the authority to grant motions dispositive of all or part of any claim.  The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms.  The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based.  The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have.  The award of the arbitrator is final and binding upon you and The Company.

Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement.  Arbitration procedures are typically more limited, more efficient and less expensive than rules applicable in a court and are subject to very limited review by a court.  In the event any litigation should arise between you and The Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

Waiver of Class or Consolidated Actions. All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

Confidentiality. All aspects of the arbitration proceeding shall be strictly confidential.  The parties agree to maintain confidentiality unless otherwise required by law.  This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.

Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted.  Such waiver shall not waive or affect any other portion of this Arbitration Agreement.

Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.

Small Claims Court. Nonetheless the foregoing, either you or The Company may bring an individual action in small claims court.

Emergency Equitable Relief. Anyhow the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration.  A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.

Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

Electronic Communications. The communications between you and The Company shall be by electronic means, whether you use The Site or send us emails, or whether The Company posts notices on The Site or communicates with you via email. For contractual purposes, you [a] consent to receive communications from The Company in an electronic form; and [b] agree that all terms and conditions, agreements, notices, disclosures, and other communications that The Company provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy format.

Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of The Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word ‘including’ means ‘including without limitation’. If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.  Your relationship to The Company is that of an independent contractor, and neither party is an agent or partner of the other.  These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without The Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

Your Privacy. Please read our Privacy Policy.

Copyright/Trademark Information. Copyright ©. All rights reserved.  All trademarks, logos and service marks displayed on The Site are the property of The Company, or the property of other third-parties assigned by The Company. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Contact Information
Address: 33, HARDROCKS BUSINESS PARK, Triq Burmarrad, NAXXAR. NXR 6345 – MALTA
Email: [email protected]